Mebet FAQ – Answers to All Your Questions

No, each mobile number can only be used to create one mebet account. Attempting to open multiple accounts using the same number, device, or payment method may result in all accounts being closed and balances forfeited.

On the login page, click "Forgot Password?" Enter your registered mobile number and you'll receive an OTP. Verify the OTP and set a new password. The whole process takes about 2 minutes. If you run into any issues, live chat support is available.

KYC (Know Your Customer) verification is carried out in compliance with international regulations — it's required to protect both you and mebet. Submitting a scan or clear photo of your national ID typically completes verification within 24 hours. Withdrawals are not available until KYC is complete, but you can play games in the meantime.

Yes, mebet is committed to responsible gaming. Contact the support team to request a temporary cool-off or permanent self-exclusion. For more details, Responsible Gaming Visit the page.

Yes! Once you've registered and verified your mobile number, you can deposit and start playing right away. KYC verification can be completed later — but it must be done before your first withdrawal.

Log in → Go to the Wallet or Deposit section → Choose your payment method (mobile banking or bank card) → Enter the amount → Follow the prompts to complete the payment. In most cases, funds are credited instantly.

The minimum deposit varies by payment method. Mobile banking generally allows lower minimums. Check the deposit page or ask support for the exact amount.

Mobile banking deposits are typically credited within 1–5 minutes. Bank transfers may take 1–3 business days. If more than 30 minutes have passed, contact support with your transaction ID.

mebet does not charge any fees on deposits. However, your bank or mobile banking provider may apply transaction fees. Check your bank or mobile banking app's terms before making a payment.

Once KYC is complete, withdrawal requests are usually processed within 24–48 hours. Mobile banking withdrawals are often faster. Bank transfers may take 1–3 business days.

Yes, KYC verification must be completed before your first withdrawal. This is part of international compliance requirements and is in place to protect your funds. Submit your national ID and verification is typically completed within 24 hours.

No, withdrawals can only be made to a payment account registered in your own name. Withdrawals to third-party accounts are not permitted. This is for your protection — mebet enforces a strict anti-money laundering policy.

If more than 48 hours have passed and you still haven't received your withdrawal, contact support via live chat or email with your transaction ID. The support team is available in Bangla, 24/7.

A welcome bonus is automatically credited on your first deposit after registering at mebet. Visit the promotions page for full details on the bonus amount and wagering requirements. If you have a referral code, enter it during registration to unlock additional benefits.

A wagering requirement means you must place a certain amount in bets using your bonus before you can withdraw. For example, if your bonus is BDT 500 with a 10x wagering requirement, you need to wager BDT 5,000 for the bonus to be converted to withdrawable cash.

Yes, most bonuses have an expiry date. Wagering requirements generally need to be met within 7–30 days. The exact timeframe is listed in each offer's terms. Unused bonuses will be forfeited after the deadline.

A cashback bonus returns a percentage of your net losses over a set period. It's usually credited on a weekly or monthly basis. Wagering requirements on cashback bonuses are generally lower than those on welcome bonuses.

mebet offers betting on 30+ sports, including cricket, football, tennis, badminton, basketball, and volleyball. Cricket and football are the most popular among members in Bangladesh. You can also place in-play bets on live matches at real-time odds.

In-play betting lets you place bets on a match while it's in progress. Odds update in real time and you can bet at any point during the game — making it far more exciting than standard pre-match betting.

There are several ways to earn free spins — bonus offers, loyalty points, or in-game features on specific slots. Check the daily promotions regularly, as free spin offers on selected slots come up often. Promotions Page Check back regularly.

Yes, mebet's Live Casino features trained professional dealers running games in real time via HD stream. You can even chat with the dealer during play. Blackjack, roulette, baccarat, poker — all available at live tables.

No, mebet does not sell your personal information or share it with third parties without your consent. Your data is only used where required for payment processing or legal obligations. For more details, Privacy Policy Read.

Log in → Go to Account Settings → Enable 2FA under the Security section. Once your mobile number is verified, you'll receive an OTP every time you log in. With 2FA active, your account stays secure even if your password is compromised.

Contact mebet support immediately via live chat or email. Request a temporary account suspension. Change your password as soon as possible. The mebet security team will investigate and take appropriate action.

Yes, mebet's entire support team speaks Bangla. You can get help in Bangla through both live chat and email — 24 hours a day, 7 days a week.

A live chat agent typically connects within 2–5 minutes. Simple issues are usually resolved within 15–30 minutes. More complex matters — such as KYC verification or large withdrawals — may take 24–48 hours.

Start by contacting the support team via live chat or email. If you're not satisfied, request an escalation to management. mebet takes every complaint seriously and works toward a fair resolution. For full details on the process, Terms and Conditionsis available.